Privacy Policy

Clinton Express Car & Limousine Service, Inc. (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://clintonlimo.com, request a quote, make a reservation, use our transportation services, or communicate with us.

Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and billing or mailing address.
• Reservation details, including pickup and drop-off locations, travel dates and times, flight information, passenger names, and transportation preferences.
• Payment and transaction information needed to process your reservation.
• Information you provide through inquiries, special requests, feedback, or other communications.

If you provide information about another passenger, please ensure that you are authorized to provide it and that the passenger is aware of this Privacy Policy.

Information Collected Automatically

When you visit our website, we may collect certain technical and usage information, including your IP address, browser type, operating system, referring website, pages visited, and visit dates and times.

We may collect this information through cookies, server logs, and similar technologies, as described below.

How We Use Your Information

We use personal information to:

• Respond to inquiries and provide quotes.
• Arrange, confirm, manage, and fulfill transportation reservations.
• Process payments, refunds, and related transactions.
• Communicate about reservations, driver coordination, schedule changes, and customer support.
• Maintain business and transaction records.
• Operate, troubleshoot, secure, and improve our website and services.
• Detect and prevent fraud, unauthorized activity, and misuse.
• Comply with applicable legal obligations and protect our rights.

If we send promotional communications, we do so subject to applicable consent and opt-out requirements.

How We Share Your Information

We may disclose personal information as necessary for the following purposes:

Service Providers

We may provide information to companies that support our operations, such as reservation software providers, payment processors, website hosting providers, and customer communication services.

Service providers acting on our behalf are authorized to use personal information only as necessary to provide their services or as otherwise permitted by applicable law and our agreements with them.

Drivers and Transportation Partners

We may share relevant reservation and contact information with drivers and transportation partners responsible for fulfilling your reservation. This may include passenger names, contact numbers, pickup and drop-off locations, and travel details.

Legal and Safety Purposes

We may disclose information when required by law or valid legal process, or when reasonably necessary to investigate fraud, address safety concerns, protect our rights, or respond to legal claims.

Business Transfers

Personal information may be disclosed as part of a proposed or completed merger, acquisition, financing, or sale of business assets, subject to applicable legal requirements.

At Your Direction

We may disclose information when you request or authorize us to do so.

Payment Information

Payment information is used to process reservations and related transactions. Depending on how you pay, your payment details may be collected and processed directly by a payment service provider under its own privacy policy.

Please do not send full payment card details or other sensitive financial information through ordinary email or website inquiry forms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors use the website.

Third-party tools integrated into our website, such as reservation systems, payment services, or embedded content, may also collect information under their own privacy policies.

You can manage cookies through your browser settings and, where available, the privacy controls provided on our website. Blocking certain cookies may affect website functionality or your ability to complete a reservation.

Email, Telephone, and Text Communications

We may contact you using the information you provide to respond to inquiries and coordinate requested transportation services.

If we send promotional emails, you may unsubscribe using the instructions in those emails or by contacting us. Unsubscribing from marketing does not stop communications necessary to manage your reservations.

If you enroll in text messaging, the applicable enrollment notice will explain the types of messages and how to opt out. Any required marketing consent is requested separately from this Privacy Policy.

Retention of Your Information

We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may also retain information to meet legal, tax, accounting, and insurance requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods depend on the type of information and the reason it was collected. When information is no longer needed, we delete it or de-identify it in accordance with our retention procedures, subject to applicable requirements and backup retention schedules.

Security of Your Information

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, you may have additional rights concerning how your information is used or disclosed.

We may need to verify your identity before responding to a request. We may retain certain information when permitted or required by law, including records needed for legal compliance, fraud prevention, or dispute resolution.

We will respond to requests within the timeframe required by applicable law. If we cannot fulfill a request, we will explain the reason where required.

To submit a privacy request, contact us at info@summitexpresslimo.com.

Children’s Privacy

Our website and online reservation services are intended for adults arranging transportation and are not directed to children.

An adult making a reservation may provide information about a child passenger when necessary to arrange transportation. Please provide only the information needed for that purpose.

If you believe a child has submitted personal information directly through our website without appropriate authorization, please contact us so we can review and address the matter.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services. Their collection and use of personal information are governed by their own privacy policies.

We encourage you to review those policies before providing personal information through third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. We will post the revised policy on this page and update the effective date.

Where required by law, we will provide additional notice or obtain consent before implementing certain changes.